Refund Policy for Lena Harbali's Ready-to-Wear Collection

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Lena is committed to providing you with high-quality, handmade ready-to-wear items.

Due to the handmade nature of the products, specific refund and return policies are in place.

 

1. Return Policy
- Eligibility:Items must be returned within 14 days of delivery to be eligible for a return. The item must be in its original condition, unworn, unwashed, and with all original tags attached.

- Return Process: To initiate a return, please contact us with your order number and reason for return. Upon approval, we will provide you with a return shipping address. You are responsible for return shipping costs.

- Non-Returnable Items: Due to the handmade nature of our products, the following items are non-returnable and non-refundable:
   - Custom orders
   - Sale or discounted items
   - Items showing signs of wear or damage after delivery

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2. Refunds
- Refund Method: Once we receive and inspect the returned item, we will notify you via email. If approved, a refund will be processed to your original payment method. Please allow 5-10 business days for the refund to reflect in your account, depending on your payment provider.
- Partial Refunds: In some cases, only partial refunds will be granted (e.g., for items with minor wear or damage not caused by the manufacturer).

 

3. Exchanges
- We currently do not offer exchanges. If you are unsatisfied with your purchase, please follow the return process and place a new order for the item you desire.

 

4. Damaged or Defective Items
- Reporting Damaged Items: If your item arrives damaged or defective, please contact us within 7 days of delivery with photos and a detailed description of the issue. We will assess the situation and provide a solution, such as a refund or replacement, based on the severity of the damage.

 

5. Lost or Stolen Packages
- LenaHarbali.com is not responsible for packages lost or stolen after being marked as delivered by the carrier. Please ensure that you provide a secure delivery address.

 

6. Cancellations
- Orders may be canceled within 24 hours of purchase for a full refund. After 24 hours, cancellations may not be accepted as your order will likely have begun processing.

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8. Contact Information
For any questions or concerns about our Refund Policy, please reach out to us. We are here to assist you and ensure you have a positive experience with Lena Harbali's ready-to-wear collection.

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Terms of Service for Lena Harbali's Ready-to-Wear Collection

 

By purchasing from LenaHarbali.com, you agree to the following terms and conditions. Please read them carefully. 

 

1. General Information
LenaHarbali.com offers handmade ready-to-wear clothing and accessories. Due to the nature of handmade production, variations may occur in colors, patterns, and fabrics. By purchasing, you acknowledge that each item is unique and may differ slightly from online images.

 

2. Order Processing
- Orders are processed within 2-5 business days, subject to stock availability.
- You will receive an order confirmation via email upon placing your order. If there are any issues with processing your order (e.g., items out of stock), we will notify you via email.

 

3. Pricing and Payment
- All prices are listed in USD and are subject to change without notice.
- Payments are processed securely through our third-party payment gateway. We accept major credit cards and other payment methods as displayed at checkout.
- You are responsible for any taxes, duties, or customs charges applicable to your location.

 

4. Shipping
- We offer FREE shipping in the United States. Shipping times may vary based on your location and selected shipping method. 
- LenaHarbali.com is not responsible for delays caused by the postal service or customs for international orders.
- You will receive a tracking number once your order is shipped.

- We are not responsible for lost or stolen packages once they are marked as delivered.

 

5. Handmade Nature of Products
- Each item is handmade, and due to the artisanal process, no two pieces are exactly alike. Slight variations in size, color, and design are to be expected.
- Colors may vary slightly from those displayed on your screen due to different monitor settings.

 

6. Intellectual Property
- All content on LenaHarbali.com, including but not limited to product designs, logos, images, and text, are the intellectual property of Lena Harbali and are protected by copyright and trademark laws.
- You may not reproduce, modify, distribute, or otherwise exploit any content from the website without prior written permission.

 

7. Prohibited Uses
You agree not to use our products or services for any unlawful or unauthorized purposes, including but not limited to:
- Reselling or redistributing our products without permission.
- Misrepresenting our products in any way.
- Violating any applicable local, state, national, or international law.

 

8. Limitation of Liability
LenaHarbali.com and its owners, employees, or agents shall not be held liable for any damages arising from the use of our products or services. Our liability is limited to the purchase price of the product(s) in question.

 

9. Modification of Terms
We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page, and it is your responsibility to review them before making a purchase. By continuing to use our site after changes are posted, you agree to the updated terms.

 

10. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the state of Michigan, without regard to its conflict of law principles.

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By purchasing from LenaHarbali.com, you acknowledge and agree to our Terms of Service and Refund Policy.